Modes of outbound calling are discussed, along with Dialer’s client/server architecture and integration with CIC. In addition, you will learn about Dialer’s Manual. The Genesys cloud-based dialer lets you efficiently enable, optimizing dial pacing and filtering out unproductive calls. Deploy a software-only dialer—in the . Blend inbound calls with outbound IVR and automated predictive dialer calls to reduce expert effort and increase actual talk-time with customers.

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Automatic Predictive Outbound Dialer

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Interaction Dialer Manager Help – Outbound Dialing Servers

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